Betflare Casino - プレイヤーの撤退が遅れています。

So im trying to withdraw like 2000€ and the casino is delaying everything what they can do to not let me have the money i listed withdraws like week ago it was pending for like 4 days then they asked me to send them the mifinity screenshots i due to verificate my account even tho I made only 1 deposit with this type of payment most of my payments were by wire transfers i gave them all what they wanted and im still waiting for them to verificate my account and check all the info they wanted from me which i provided and all of my withdraws are pending and the contact is quite hard i can provide all the info they want

Dear madu1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise if you provided any other documents to verify your account? Have they all been approved?
• When exactly did you provide the required document(s)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear madu1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.