BetFlip Casino - プレイヤーが撤退プロセスに不満を持っている。

I deposited using a VISA card.

I completed verification

I elected to have no bonus which was accepted.

I have £1500 in my wallet, everytime I try to withdraw they reject.

No explanation, even after repeated to attempts to ask why.

I still have access to the account.

But the money is just sitting there.

I can play with it but can't withdraw.

In the bonus section of my account it confirms there are is no active bonus.

I feel like I've been scammed, they take your money, regardless if you win or lose they have no intention of paying.

Dear Robert,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this was this your first attempt to withdraw? For how long have you been trying to withdraw your winnings?

Did the casino state any reason as to why your withdrawal requests are being rejected? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.