BetFlip Casino - プレイヤーの撤退が遅れています。

Passed KYC a while ago and withdrew smaller amounts with no issues and usually quite quickly.

The website claims that BTC withdrawals are instant.

Made a withdrawal request last night and still nothing by the morning so enquired on Live Chat, was told there had been a lot of winners and it would be processed shortly. It was then rejected with no explanation, went back on to chat and they said they wanted to check my history and again rejected and back onto chat who told me the rejection might have been clicked by accident and he'd add a note to make the next one go through and to just wait.

Tried again and it's been rejected. Nothing at all from them in email, checked spam etc. Tried even two smaller amounts and they have now been rejected too. They are now just ignoring me on chat.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, thank you for your reply.

No bonuses active or been used.

The withdrawals keep getting rejected without reason. They are not responding to me on chat or via email.

They told me on chat yesterday that it wouldn't get rejected again but it has. I even tried withdrawing smaller amounts but they keep rejecting

Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Daniel,

I looked at your complaint and will do my best to help you. I would like to invite Betflip Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

This company is nothing but a bunch of crooks.

Just as expected they kept rejecting my withdrawals and now the balance that should be in my BTC wallet I have spent. This is exactly what they wanted to happen.

They have now answered chat and said "they had chat technical issues" which they did not because they use ZenDesk and they didn't have any outages and would not tell me why they were rejecting all of my withdrawals.

These are all of the rejected withdrawals:

Spread over a few days and for different amounts and all keep rejecting. If they had any decency they would send me the 0.1btc that was wrongly rejected

Dear Daniel,

I'm really sorry to hear bad news. Unfortunately, we are not able to help you as you spent your winnings.

After gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.