Betfox Casino - プレイヤーの撤退が遅れています。

I’m a regular player at Betfoxx and have received 2 withdrawals in a timely manner but my withdrawal from 12-25-24 is still pending and when I reach out to support all they can do is ask the withdrawal team for an update but I never receive any information.

Dear Markymark44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you make the last successful withdrawal and how many days did it take to be processed?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

NO Bonus

the previous 2 withdrawals took about 1 week each. Still waiting with no answers on my latest withdrawal unfortunately

Thank you very much for your reply, Markymark44. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Markymark44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok to close case. Thanks for your help

Markymark44, do I understand correctly that the issue has been resolved?

Dear Markymark44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.