Betgo Casino - プレイヤーはスロットが利用できないと主張しています。

According to support, the microgaming slots intended for the FS are not available in Germany!!! The strange thing is that you can activate the no deposit FS as normal! When you start the game it says that the balance is too low and the deposit menu opens!

Now it's getting really outrageous! First, I've read through all the terms, etc., there is nothing about it that players from Germany are restricted! This not only means that you are lured and then fooled... In addition, according to the support, the corresponding slots do not work in my country even with a deposit! That is probably ne absolute cheek! What should someone do who has possibly deposited and then not be able to use the FS and most of the slots offered!

Think that's intentional

Laut support sind die für die FS vorgesehenen slots von microgaming nicht in Deutschland verfügbar!!! Seltsam ist daran dass man die No deposit FS ganz normal aktivieren kann! Wenn man dann das Spiel startet heißt es das die Balance zu niedrig ist und es öffnet sich das Deposit Menü!

Jetzt wird es richtig Unverschämt! Erstens habe ich alles durch gelesen an terms usw, da steht nirgends etwas davon das Spieler aus Deutschland eingeschränkt sind! Das bedeutet nicht nur das man gelockt und dann verarscht wird... Dazu kommt das laut support die entsprechenden slots auch mit Einzahlung in meinem country nicht funktionieren! Das ist ja wohl ne absolute Frechheit! Was soll jemand machen der evtl eingezahlt hat und dann nicht die FS und auch nicht die meisten angebotenen slots nutzen kann!

Finde das ist schon vorsätzlich

Hello Mack424,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betgo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is the bonus now currently still active on your casino account? Are you able to simply cancel it within your account? When was the last time you spoke to the casino and what was it about?

Please note that according to the casino terms, Microgaming slots should not be available in your country therefor the bonus is not meant to you.

Looking forward to your answer.

Regards,

Nick

Dear Mack424,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.