BetGold Casino - プレイヤーの撤退が遅れています。

Dear, I have a problem with this Casino again. A month ago it took exactly 27 days for me to withdraw funds. They have apologized and swore they would never be late again. Here they have lied to me. Since 11/23 I am waiting for a refund of USD 1513. From the live support and by mail, all they say is that I should wait.

I really need your help Casinoguru, to mediate in this matter and that the other players are attentive to the lack of responsibility and credibility of this room.

Estimados, nuevamente tengo un problema con este Casino. Hace un mes tardaron exacta,ente 27 dias en realizarme un retiro de fondos. Me han pedido disculpas y me juraron que jamas se retrasarian nuevamente. He aqui que me han mentido. Desde el 23/11 que estoy esperando un reintegro de USD 1513. Desde el soporte en vivo y por mail, lo unico que dicen es que debo esperar.

Realmente necesito su ayuda Casinoguru, para mediar en este tema y que los demas jugadores esten atentos a la falta de responsabilidad y credibilidad de esta sala.

Dear Pablofco1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. What is the status of your withdrawal, please – is it pending or processed?

I would like to point out, that if the withdrawal has been processed from the casino’s side, the reason why withdrawals are always late might be on the side of banks. Because this is probably an international transaction, it can take longer until money reaches your bank account.

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Kristina, good morning: my account has just been funded. Thank you very much and sorry for the inconvenience

Kristina, buenos días: recién han fondeado mi cuenta. Muchas gracias y disculpas por las molestias

Pablofco1, great news! Don't worry, that's why we are here. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.