BetiBet Casino - プレイヤーが賞金を受け取れずにいます。

hello.

my account is fully verified.

i requested withdrawal 400 via crypto usdtt on 20th of may and another 1000 on 24th of may. on my account left after this: 1644. they keep saying that they have no time frame for my withdrawal and I need to wait. I am very afraid that I will not get my money, please help me out!!!.

Dear WSOSerious,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. Betibet reacted in record time and sent me already all but 644 Euro which i just requested will update once this is sent too. Great reaction by the bookmaker here.

Dear WSOSerious,

Have you received your withdrawal from the casino yet?

Hello. The 644 have already been transferred, everything received, green light! Thank you!

Hallo. auch die 644 wurden bereits überwiesen, alles erhalten, grünes licht! Danke!

Dear WSOSerious,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru