BetiBet Casino - プレイヤーの賭けは制限されています。

Hello,

For about 3 weeks now, I have been unable to place bets with the provider betibet.

I have already informed the provider multiple times. Whenever I try to place a bet, I always see the following message: Maximum bet amount exceeded. Please contact support.

I have done this as well, but I am always told to use the casino instead of sports betting.

I have tried everything, changed browsers, tried different bet amounts, etc., but the error remains the same.

I get the feeling that the provider is blocking me because I have won quite a bit of money there over the past few months!

Please support me!

Thank you

Hallo,

seit ca. 3 Wochen kann ich beim Anbieter betibet keine Wetten mehr platzieren.

Ich habe den Anbieter bereits mehrmals darauf hingewiesen. Es wird mir immer beim Platzieren einer Wette folgender Hinweis angezeigt: Maximaler Einsatzbetrag überschritten. Bitte kontaktieren Sie den Support.

Dies habe ich auch getan, werde jedoch immer nur vertröstet und soll doch bitte anstatt Sportwetten das Casino nutzen.

Habe bereits alles probiert, Browser gewechselt, andere Wetthöhen probiert, etc…, immer der gleiche Fehler.

Ich habe das Gefühl, dass der Anbieter mich blockiert, da ich in den letzten Monaten ziemlich viel Geld dort gewonnen habe!

Bitte um ihre Unterstützung!

Danke

Dear Ziegner19985,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetiBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What does the disputed amount of €10000 represent in this situation?
• Is there any balance on your casino account that is withheld by the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas,

I had to enter the disputed amount, otherwise the email would not have been sent.

So the €10,000 has nothing to do with this.

I still have €150.17 in credit on my account. However, I cannot place this credit on sports bets.

Greetings

Hallo Thomas,

den strittigen Betrag musste ich eintragen, da die Mail sonst nicht versendet worden wäre.

Die 10.000€ haben also hiermit nichts zu tun.

Auf meinem Konto befinden sich noch 150,17€ an Guthaben. Jedoch kann ich dieses Guthaben nicht auf Sportwetten platzieren.

Grüße

Thanks for the explanation, Ziegner19985

Please understand we believe casinos can close players' accounts for any reason at any time, as long as the casino doesn't withhold players' funds.

Consequently, we can't penalize the casino for disallowing you to place bets.

Is the casino allowing you to cash out your withdrawable balance?

It would be helpful for us to check your correspondence with the casino regarding the issue. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Ziegner19985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.