BetiBet Casino - プレイヤーは撤退する際に過度な検証要求に直面します。

Hello Casino Guru Team, unfortunately, they don't want to verify me and are asking for a selfie where both my hands are visible, along with a note that says hello betibet Casino and my ID!

How is this supposed to work... They keep making new demands, and it looks like they are trying to steal my money.

Hallo Team Casino Guru, leider wollen die mich nicht verifizieren und ich soll ein Selfie machen wo man beide Hände sieht und auch noch ein Zettel mit hallo betibet Casino und auch noch Ausweis!

wie soll das gehen… Es werden immer neue Forderungen gestellt und es sieht nach Diebstahl meines Geldes aus

Hello bekyol84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetiBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Of 4 verifications, only my ID and deposit were accepted.

selfie with passport and piece of paper that says hello betibet casino plus the date and also the hand that you took the selfie with is not visible (how is the hand that took the selfie supposed to be visible please) 2 hands face passport and piece of paper with writing on it!?!? Crazy? I did it anyway and it still wasn't approved. And the second verified document which is an electricity bill is also not approved because they apparently can't read my name! Ridiculous... my electricity provider has it written in bold on the letterhead!

This provider is a fraudster and has stolen from me! No one should register with them! They have also blocked thrustpilot so that you can no longer leave reviews! A bunch of filthy pigs! If they were based here in Germany... I would be standing at the door with a few good friends right now!! A disgrace

Es wurden von 4 Verifizierungen nur mein Ausweis und Einzahlung angenommen.

selfie mit pass und Zettel wo drauf steht hallo betibet Casino plus Datum und auch noch die Hand womit man den Selfie macht nicht ( wie soll die Hand vom Selfie auslösen auch noch sichtbar sein bitte ) 2 Hände Gesicht pass und Blatt mit Aufschrift !?!? Bekloppt ? Hab es trotzdem gemacht und trotzdem nicht genehmigt. Und 2te verifiziertes Dokument welches ne Stromrechnung ist ebenfalls nicht weil die angeblich nicht mein Namen lesen können! Lachhaft.. mein Stromanbieter hat es im Briefkopf dick und fett geschrieben!

dieser Anbieter ist Betrüger und hat mich beklaut ! Keiner soll sich da anmelden! Die haben auch thrustpilot blockiert sodass man keine Bewertungen mehr abgeben kann! Saubande! Wenn der Sitz hier in Deutschland wäre .. stände ich jetzt mit paar guten Freunden vor der Türe!! Schweinerei

Hello bekyol84,

Would it be possible to forward the rejected documents to nikolas.b@casino.guru for further review?

Dear bekyol84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.