BetItAll Casino - プレイヤーのアカウントが繰り返し再開されました。

Hello!

I've lost several thousand euros lately at the Bet It All casino. I've had myself self-excluded multiple times, and each time the account was reopened. The first time I excluded myself was at the end of September/beginning of October. Now I have a VIP manager and yesterday I asked him to close my account. My words were "I have a gambling addiction." I was advised that I need to write to customer support. Naturally, I've lost another 367 euros since then, just today. Considering what I've lost since my first self-exclusion attempt in late September/early October and the subsequent automatic reopenings, it's several thousand euros. However, I can't generate a statement from this terrible casino. Please help!

Hallo!

Habe beim bet it all casino in letzter zeit einige tausend euro verspielt. Ich hab mich schon mehrere mal gesperrt. Und das konto wurde jedes mal wieder eröffnet. Das erste mal habe ich es ende september / anfang oktober gesperrt! Nun habe ich einen vip betreuer und habe ihn gestern gebeten mein konto zu sperren. Meine Worte waren „ich habe spielsucht". Es wurde darauf verwiesen, dass ich dem kundensupport schreiben muss. Ich habe nun natürlich wieder 367 euro verloren. Das ist nur von heute. Wenn ich davon ausgehe was ich seit dem 1. sperrversuch ende sept/anfang oktober und der automatischen wiedereröffnung verloren habe sind es zig tausend euro. Ich kann jedoch keinen auszug generieren bei diesem dreckscasino. Bitte um Hilfe!

Hello Phipps,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetItAll Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the first time you mentioned gambling addiction to the casino?
• When was the last time you spoke to the casino and what was it about?

Please forward your self-exclusion requests which you sent to the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have already lost more than 1000 euros since they found out that I have a gambling addiction. I sent the message to Nikolaus by email

Ich habe nun bereits mehr als 1000,- eur verspielt seit sie wissen, dass ich spielsucht habe. Die nachricht hab ich an nikolaus per mail geschickt

Another 800 euros are gone... This dirty shop...

Wieder sind 800 euro weg…. Dieser drecksladen…

Hello Phipps,

Have you reached out to the casino's email support as recommended in the chat conversation you shared?

If not, please make sure to do so as soon as possible, as the chat conversation alone does not constitute a formal self-exclusion request.

Let me know if there’s anything else I can assist you with.

Regards,

Nick

OK, so it's not enough if I write to the VIP advisor that I have a gambling addiction?

ok - I think it's great! 🤣

2k are gone again - just like that.

Ok, also reicht es nicht, wenn ich dem vip berater schreibe, dass ich spielsucht habe?

ok - find ich super! 🤣

sind halt inzwischen wieder 2k weg - einfach so.

Hello Phipps,

If there are given instructions how to exclude yourself (which you have received from the VIP) the player has to follow them.

Many of these VIP managers are outsourced people who deals with player communication and advisement but they can't access your personal account or do any changes on them - therefor can't even exclude you.

Please contact their e-mail support as soon as possible.

Regards,

Nick