Betmaster Casino - プレイヤーが賞金を受け取れずにいます。

Hello, casino betmaster does not want to pay my winnings for the tenth day. My account has already been verified twice. After sending a question about the reason for the cancellation of the withdrawal from their side, they keep writing to me that I should wait for a statement from one of their departments. I delay and postpone payments. It happened to me several times before that they didn't pay me, but within 1-2 days they apologized and finally sent the payment. Thank you for your help.

Dobry den, casino betmaster mi jiz desaty den nechce vyplacet vyhry. Muj ucet je jiz 2x overen. Po zaslani dotazu ohledne duvodu stornovani vyberu z jejich strany mi stale dokola pisi, ze mam cekat na vyjadreni nejakeho jejich oddeleni. Oddaluji a odkladaji vyplaty. Jiz se mi to predtim stalo nekolikrat, ze mi nevyplatili, ale do 1-2 dnu se omluvili a platbu nakonec zaslali. Dekuji za pomoc.

Dear Danek84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day, thank you for your reply, my account is completely verified, I have sent all the documents requested by them, photos of the ID card, payment cards, selfies of me + payment cards + ID card + photos of the chat. Thank you and I will wait for your reply.

dibry den, dekuji za odpoved, muj ucet je kompletne overen, zaslal jsem veskere jimi pozadovane dokumenty, fota id card, platebni karty, selfie mne+platebni karty+id card+ fotografie chatu. Dekuji a budu cekat na odpoved.

Dear Danek84,

Have you received your withdrawal from the casino yet?

Good day, in the end I lost everything I had there, so it's not worth solving anymore. It is cleverly thought out, not to pay out the winnings and if by chance something is paid out, then only the withdrawal is limited (500 euros) so that the money is in the player's honor as long as possible and the player subsequently loses it. Tener deposits are unlimited, withdrawals are beautifully cut. Cleverly. F*** gambling. Thank you for your help and have a nice day.

Dobry den, nakonec jsem vse co jsem tam mel prohral, takze jiz to nema cenu resit. Je to chytre vymyslene, nevyplacet vyhry a kdyz uz nahodou neco vyplatit, tak jen omezeny vyber (500 eur), aby byly penize co nejdele na hracim uctu a hrac je pak nasledne prohral. Vklady tener neomezene, vybery krasne isekane. Chytre. F*** hazard. Dekuji za vasi pomoc a preji hezky den.

Thank you for your reply, Danek84. First, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but you need to restrain from using abusive language when communicating with us.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.