Betmaster Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of 485 euros from the casino in question! They told me that withdrawals are made instantly from this casino, but this is probably not the case. My credit card responds automatically and they tell me that my withdrawal is being checked by specialists and they are waiting for a response! They told me that identification is not necessary! It is the first withdrawal I am requesting! They told me that normally the withdrawal should have been made instantly and they do not know why it was delayed! I think I am dealing with scammers

Αιτήθηκα μια ανάληψη 485 ευρώ από το εν λόγω καζίνο ! Μου είπαν ότι οι αναλήψεις γίνονται στιγμιαία από αυτό το καζίνο , αλλά μάλλον κατι τέτοιο δεν ισχύει. Η πιστωτική μου απαντάει αυτοματοποιημένα και μου λένε ότι η ανάληψη μου ελέγχεται από ειδικούς και περιμένουν μια απάντηση ! Μου είπαν πως η ταυτοποίηση δεν είναι απαραίτητη! Είναι η πρώτη ανάληψη που αιτούμαι ! Μου είπαν πως κανονικά η ανάληψη έπρεπε να έχει γίνει στιγμιαία και δεν ξέρουν για ποιο λόγο εχει καθυστερήσει ! Θεωρώ ότι έχω να κάνω με scammers

Dear Tzonlempes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

You are out of place and time! Did you read my message or are you replying automatically? Identification is not necessary, they tell me, and the company's policy is that the money is in the customer's account in seconds! The support is ironic and they don't answer specifically!

Είστε εκτός τόπου και χρόνου ! Το μήνυμα μου το διαβάσατε ή απαντάτε αυτοματοποιημένα ; Ταυτοποίηση δεν είναι απαραίτητη μου λένε και πολιτική της εταιρείας είναι πως τα χρήματα μπαίνουν στο λογαριασμό του πελάτη σε δευτερόλεπτα ! Η υποστήριξη είναι ειρωνική και δεν απαντάνε συγκεκριμένα !

Today Sunday they canceled my withdrawal or what came back to my account! I have been persistently sending them to the chat for many hours to tell me the reason why they canceled my withdrawal, and they either answer vaguely that it is a technical issue or not at all! People are scammers! I see below that others have made exactly the same complaints as me! Please check it!

Σήμερα Κυριακή μου ακύρωσαν την ανάληψη ή ποια ξαναγύρισε στο λογαριασμό μου ! Τους στέλνω επίμονα στο τσατ επι πολλές ώρες να μου πουν το λόγο που μου ακύρωσαν την ανάληψη , και είτε απαντάνε αόριστα ότι είναι τεχνικό θέμα είτε καθόλου ! Οι άνθρωποι είναι απατεώνες ! Βλέπω παρακάτω ότι και άλλοι έχουν κάνει ακριβώς τα ίδια παράπονα με εμένα ! Παρακαλώ ελέγξτε το !

I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. However, delays can occasionally occur due to external factors beyond the casino's control.

Has the casino explained why your withdrawal request was declined?

Have you tried choosing a different payment method for the withdrawal of your winnings?

Have you selected the same payment method for your withdrawal as you used for depositing?

Dear Tzonlempes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.