Betmaster Casino - プレイヤーの確認プロセスが遅延しています。

Hello Casino guru, from the 22/8 I am trying to do my verification of the account. I am also putting some screenshots from my chat with the casino team. They asked me for some documents which I provided them all instantly. As you can see in the screenshots they ask for passport or id, I submitted my passport and after they accepted it they ask for my id also, which I don’t have now with me. I don’t understand why they need them both I think my passport is valid and good enough. I need your assistance please to complete my verification and withdraw my funds. Waiting for your reply

Hello Alihasnain,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

As of 22/8 the verification process has started, I have provided my passport and the card I deposited as requested. As well as some selfies with these documents. And they additionally ask me for my ID while they were asking for my passport or ID

Από 22/8 έχει ξεκινήσει η διαδικασία επαλήθευσης, έχω δώσει το διαβατήριο μου και την κάρτα που έκανα κατάθεση όπως μου ζητήθηκε. Όπως και κάποιες σελφι με αυτά τα έγγραφα. Και μου ζητάνε επιπλέον τη ταυτότητα μου ενώ ζητούσαν η διαβατήριο η ταυτότητα

Hello Alihasnain,

As stated above, verification takes up to 14 days. Please let us know in case it would take longer.

I'll keep you posted

Θα σας κρατήσω ενημερους

Dear Nick,

no news from bedmates they keep insisting they need my ID in addition to my passport which I forwarded to them and they accepted

Αγαπητε Nick,

κανενα νέο από τη bedmates συνεχίζει να επιμένει ότι χρειάζεται και την ταυτότητα μου πέρα από το διαβατήριο που τους προώθησα και δεχτηκαν

Please call the casino in our discussion

Παρακαλώ καλέστε το καζίνο στη συζήτηση μας

Dear Alihasnain,

Thank you for providing all the necessary information. I will now be forwarding your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be taking over and assisting you from this point forward. I wish you the best of luck in resolving the matter.

Kind regards,

Nick