Betmaster Casino - 当該プレイヤーは出金が遅れていると考えています。

I have deposited through upi. Then they say that withdrawal is not available for upi. You can use neteller skrill etc. And we will available fund to that account for withdrawal. Then I deposited again Neteller but and inform them to update the balance into my neteller account but till now they did not update. Every time I contact customer care they say we can not tell you exact and say wait.

Dear Pankaj1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have received my withdrawal

Awesome news, Pankaj1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.