Betmaster Casino - 決済が遅延しているとのクレームがあります。

I earnestly implore you to help me; this casino is fraudulent. They have been messing with me for a week. On November 25th, 2023, I deposited 95 dollars and won more or less 250 dollars at the casino. I want to clarify that I only played at the casino and did not use any bonuses. I attempted a withdrawal but was told to wait for a few hours. More than a day passed and they cancelled my withdrawal claiming technical glitches, and I lost the money. On November 27, I made another deposit, won around 160 dollars, and again couldn't withdraw my winnings. I was told to undergo verification. I was in the hospital at the time, so I could only complete the verification process around December 14. I had lost the money by then, but the support team promptly told me everything was okay and my account was verified, promising no further problems. I deposited money twice more and won a significant amount of 160,000 rubles on my fourth attempt. When I tried to withdraw the amount on December 18, 2023, the operator told me to wait for a few hours, yet two days have already passed. The casino itself cancels my withdrawals every 24 hours and immediately reassures me that everything is fine. When I try to withdraw the funds again, I'm told to wait and they cancel the withdrawal after 24 hours. I will attach screenshots of the conversation in which it's clear that before making a deposit, I clarified several times with the support team whether my account was in order, and I was assured that there would be no issues with my account. Now their support service simply does not respond to me, leading me to believe they are scammers. How did they get such a high rating? I desperately ask for your assistance. I will attach all the evidence, and you can see for yourself that the support service repeatedly confirmed that my account was verified and in good condition.

Я очень прошу Вас помочь , это казино мошенники, издеваются уже неделю надо мной , я внес депозит 95 долларов ещё 25 ноября 2023года , выиграл в казино порядка 250 долларов, хочу сразу заметить играл только в казино, никакие бонусы не использовал, попытался сделать вывод , мне сказали ждать несколько часов, прошло больше суток , мне отменили вывод сославшись на технические неполадки,деньги я проиграл. 27 ноября я сделал следующий депозит, выиграл порядка 160 долларов, опять вывести не получилось сказали пройти верификацию, так как я находился в больнице прошел я ее примерно 14 декабря, те деньги я проиграл , и мне сразу поддержка ответила что все в порядке , аккаунт верифицирован, дальше проблем не будет, я еще дважды вносил депозит и с 4 раза выиграл крупную сумму 160.000 rub, при попытке вывода от 18.12.2023 мне оператор сказал подождать несколько часов , в итоге прошло уже двое суток , само казино отменяет вывод средств каждые 24 часа и тут же пишут что все в порядке, когда я пытаюсь вывести средства заново снова говорят ждать и отменяют вывод средств через 24 часа. Я приложу скриншоты переписки где четко видно что перед внесением депозита я несколько раз уточнил в поддержке, все ли в порядке с аккаунтом на что мне отвечали что с аккаунтом все хорошо проблем не будет. Теперь мне просто не отвечает их служба поддержки, я думаю это мошенники, откуда такой высокий рейтинг? Я очень прошу мне помочь все доказательства я приложу на них вы можете убедиться что служба поддержки много раз подтвердила что верификация пройдена и с аккаунтом все в порядке

Dear dengimne44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dengimne44,

Have you received your withdrawal from the casino yet?

Dear dengimne44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.