BetMonsta Casino - プレーヤーは撤退の遅れに苦しんでいます。

Betmonsta have given a ridiculous amount of excuses as to why they have not processed my withdrawal of 260 euros for over a month.

I have chased them repeatedly and been given nothing but empty promises and numerous 'reasons' why their 'system isnt working', or 'it will be fixed soon' or 'it will be done by this date' and this never ever happens.

I not only think this is an issue for me but other players which is why i created the warning thread in the forum for other players (all my evidence can be seen there as its not uploading here for some reason?).

Dear davowillo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Fully verified.

No bonus.

Had withdrawal once before.

Thank you for your reply, davowillo. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Which withdrawal method have you opted for? Did you use the same withdrawal method in the past? If possible, please post here a screenshot of your withdrawal history.

This matter has been settled and the player paid in full on 15 July 2023. Please close this case

After a painful exchange, having to go to facebook, chase the owner on linkedin I managed to get my money.

This casino needs to change everything about the way it pays players.

Dear davowillo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru