Betnomi Casino - プレーヤーのアカウントは、マルチアカウントの疑いにより閉鎖されました。

On 15/03 betnomi requested to pass the KYC.

After that they closed my account by supposely having multiaccount. That's totally false.

Dear paxman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any possibility that someone from your household or using the same IP address has also created an account at this casino?

Do I understand correctly that €400 is being held in your account? Have you accumulated your winnings with or without an active bonus?

Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina.

My ISP blocks access to the betnomi website so I use VPN to access it.

I asked betnomi customer support if that was a problem and they said no.

It is possible that this is why they detected more than one user from the same IP, but this is just my hypothesis. In my house no one else uses betnomi.

I didn't accept any bonuses.

The profits were obtained in slot games and bets. Not from any bonus.

Thanks for your efforts.

Greetings

Thank you very much for your reply, paxman. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear paxman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.