Betnuvo Casino - プレイヤーのアカウント閉鎖リクエストが遅延しました。

The main issue here is, i requested my account to be closed and they still have not closed it, i made the first request on the 18th of june, i requested the account closure through the website via chat support, but they told me i must email them and request the closure, so thats what i did, i sent them an email, explained i do not wish to gamble at their casino anymore, and that i have a gambling problem so would like the account fully closed, but i did not get any email response back all of this time, also im still able to log in to my betting account which has remained open.

Dear wasim,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betnuvo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the live chat of the casino you sent your request for account closure via email already?
• Have you received any response to your request whatsoever?
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

update** still no email from them after ive constantly asked them to close the account, also the account is still active and allows me to log in.

I can see you informed the casino with the reason being 'responsible gambling measures'.

Have you informed the casino about your gambling problems on another occasion with more direct wording of the problem?

Has the casino acted to protect you in any way?