BetOnline Casino - 選手の退会が遅れました。

BetOline has not paid me my winnings. I had reached out to them over 5 times and have all the conversations and pics. Over and over was told today. Nope. It’s end of business. They have not paid and their site should be removed.

Dear suzannemetfan36, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you very much in advance for your reply.

Best regards, 

Kristina

Every response from them stated my winnings would be received May 1. It’s now May 2 and still nothing. There’s more. I picked a wire trans and they changed it to an echeck. Per the Bank of America chat which I provided them, they were advised the transfers would fail on their end. They acknowledge this yesterday with a manager and all I get is apologies and no money. They keep telling me to wait. He was so condescending to me yesterday over the phone and told me May 1st wasn’t over yet, even though was past business hours. So here I am May 2 now no winnings and I will not stop and go onto every social platform and complaint site until they pay me or are shut down, which they need to be. How many pics would you like of them stating will have by May 1st? I have many.

Thank you for your reply, suzannemetfan36. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I made the withdrawal on April 24 and this is my first withdrawal from them.

I see. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Wow, it’s ridiculous to have to wait that long.

Why tell me May 1st then over and over?

Two full weeks will be May 8.

Reached out to them again today, they are not even responding. I’m simply asking when will I be paid my winnings, since May 1st they told me would be revived and now soon May 2nd is over and nothing. This is appalling and they need to be shut down.

Hello, well as I stated to them over and over that it would fail because they changed it from wire transfer to echeck. So they had me resend again. They now have the correct info. So will see.

Thanks for the update, please keep us informed about any further developments.

Dear suzannemetfan36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.