Betor Casino - プレイヤーの賞金が消えました。

I'll never play Bet again, it's just a stupid 800, but to have it sent to my account in the evening and the next day they told me that I didn't win anything, so it's really a mess. Despite the fact that there is no e-mail or that you have something they had it sent to the account so I called there

Betor už nikdy hrát nebudu sice jde jen o blbých 800 ,ale abych to večer nechala poslat na účet a druhý den mi řekli že jsem nic nevyhrála tak to fakt mazec .Nehledě na to že vůbec nechodí e-mail ani o tom že jste si něco nechali poslat na účet proto jsem tam volala

Dear Niky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus? Do you happen to have any proof that you have won this amount? Would you be so kind and forward me your game history?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here). I would especially like to see the message where the casino mentioned you didn’t win anything.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Niky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.