Betovo Casino - プレイヤーの撤退が遅れています。

I won €1800 and wanted to withdraw it. I submitted a request, but it was canceled due to missing verification documents. After successfully verifying, I submitted the request again, and it wasn't processed for over a week. Ultimately, I ended up losing everything. I want my money back.

Ich habe 1800€ gewonnen und wollte diese auszahlen. Ich habe einen antrag gestellt allerdings wurde dieser storniert, weil Verifizierungsdokumente gefehlt haben. Nach erfolgreicher Verifizierung habe ich erneut einen Antrag gestellt und dieser wurde über eine Woche nicht bearbeitet. Letztendlich habe ich dann alles verspielt. Ich will mein Geld zurück.

Dear FinnPe03,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear FinnPe03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.