BetPlays Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

The casino refused to pay out my winnings of 60,000 euros after six months of playing, blocked my account, and informed me that my winnings were forfeited. Please help.

Casino odmítlo vyplatit výhru ve výši 60 tisíc eur, po půl roce hraní, zablokovalo účet a napsalo ze výhry propadli. Prosím o pomoc.

Dear pavelbina93,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BetPlays Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

• Why did the casino block your account?
• How exactly did you accumulate your winnings?

I will be waiting for your reply patiently.

Best regards,

Nick

The casino sent me an email that I violated the terms and conditions, but didn't write a specific reason, just pointed me to the casino's general terms and conditions. I won through successful sports bets and slot machine wins. I have not violated anything on my part.

Casino mi poslalo email, že jsem porušil podmínky, ale nenapsalo konkrétní důvod, jen mě dokázalo na obecné podmínky casina. Výhry jsem získal díky úspěšným sportovním sázkám a díky vyhrám na automatech. Z mé strany jsem nic neporušil.