Betriot Casino - プレイヤーはカジノからの引き出しが遅れる問題に直面している。

Hello, I enjoy playing on Betriot, especially since you can place sports bets and play at the casino there...

However, I've been waiting for a withdrawal for 6 days now... and I've been told every time that the money will be in my account or processed within 3 days...

This happened before, and because of it, I canceled the withdrawal and, of course, lost everything...

I'll wait another 1-2 days. If it still comes late, I'll delete my account after receiving the money!

Hallo, ich spiele gerne auf Betriot,besonders da man da auch Sportwetten und Casino spielen kann…

Ich warte aber jetzt schon 6 Tage auf eine Auszahlung… und mir wurde jedes Mal gesagt nach 3 Tagen ist das Geld aufm Konto bzw. wird es bearbeitet…

das gleich hatte ich schonmal und dadurch habe ich die Auszahlung storniert, und natürlich alles verloren…

Ich warte jetzt noch 1-2 Tage wenn es dann später kommt werde ich mein Konto nach dem ich das Geld erhalten habe löschen!

Dear grauerdennis1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear grauerdennis1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.