Bets Amigo Casino - 決済が遅延しているとのクレームがあります。

Even though I'm verified, Casino Betsamigo.com won't pay me my 1000 euros. Betsamigo has my ID, proof of address, bank details and selfie of me with my ID. Every day Betsamigo cancels my withdrawal and now they even want a copy of my driver's license or passport .I don't have either and only have my ID card.

Obwohl ich verifiziert bin, zahlt mir das Casino Betsamigo.com meine 1000 Euro nicht aus.Betsamigo hat meinen Personalausweis,Adressnachweis,Bankdaten und Selfie von mir mit meinem Ausweis.Jeden Tag storniert Betsamigo meine Auszahlung und möchte jetzt sogar eine Kopie meines Führerscheins oder Reisepass.Ich besitze beides nicht und habe nur meinen Personalausweis.

Dear Johnny84756,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino has my ID, bank details, selfie of me with bank card and proof of address. Even though I'm verified, now they want my driver's license and passport. It's all a scam. They want my money do not pay out, although I am verified!

Das Casino hat meinen Personalausweis,Bankdaten,Selfie von mir mit Bankkarte und Adressennachweis.Obwohl ich verifiziert bin wollen sie jetzt meinen Führerschein und Reisepass.Das ganze ist Betrug.Die wollen mir mein Geld nicht auszahlen,obwohl ich verifiziert bin!

Dear Johnny84756,

Have you received your withdrawal from the casino yet?

Status still not received payment to date.

Status bis heute immer noch keine Auszahlung erhalten.

Thank you for your reply, Johnny84756. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Dear Johnny84756,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Status to date still not received my money!Stay away from this casino!It is a scam casino based in Curaçao

Status bis heute immer noch nicht mein Geld erhalten!Lasst die Finger von diesem Casino!Es ist ein Betrüger Casino mit Sitz in Curaçao

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Johnny84756,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oh don't annoy me! You can't help anyway

Oh nervt mich nicht!Ihr könnt eh null helfen

We tried to help, but you must understand that it is impossible without your cooperation.

Since we are unable to investigate further, we have no choice but to reject this complaint.

The player can reopen this complaint at any time.