Betsafe Casino - プレイヤーが自分のアカウントにアクセスするのに苦労しています。

I can't open my account, change the password 3 times and it still asks me to contact the casino assistant

no puedo abrir mi cuenta cambie la contraseña 3 veces y aun asi me pide que me comunique con asistente del casino

Dear jesusbet23,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if there’s any notification or message when you try to log in? What exactly it says when you try to enter your Username and Password?

Have you received any registration email from the casino? Could you please forward any relevant screenshots to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jesusbet23,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.