Betspins.io Casino - プレイヤーは撤退の遅延に直面しています。

On 17.05, I made a deposit and then a withdrawal a few hours later.

The casino promises to process all withdrawals within up to 24 hrs.

I made a crypto deposit and also withdrew as such, yet nothing has happened on the 4th day and all I'm being told in the live chat is to wait.

Am 17.05 habe ich eingezahlt und ein paar Stunden später dann ausgezahlt.

Das casino verspricht alle Auszahlungen innerhalb von bis zu 24 Std zu bearbeiten.

Ich habe eine crypto einzahlung gemacht und auch so ausgezahlt und trotzdem ist jz am 4. Tag nichts passiert und im live chat sagt man mir nur warte.

Dear Abugun,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The money has arrived in my wallet.

Sorry for the hassle and thank you for your time.

Apart from the delayed payout, the casino is the best I have ever played in

Thanks

Das Geld ist auf mei er wallet eingegangen.

Tut mir leid für den Aufwand und danke für Ihre Zeit.

Das casino ist abgesehen von der verzögerten auszahlung das beste in dem ich je gespielt habe

Danke

Dear Abugun,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru