Bettilt Casino - 検証完了後、プレイヤーのアカウントがブロックされました。

My Player Account Blocked After Receiving Proper Documents.During Verification bettilt ask for PAN Card ,Aadhar Card, Address Proof, Selfie With Both The Documents,Proof Of Deposit,I Provided Them Each and everything Then One Of Their Representative Called me to verify everything and he said it's completed. On that day they send me an email that my call verification failed it's lead to block my account. Bettilt is clearly doing fraud with their user . Please help

Dear mahantymilan2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have deposited on 1st April,I played only live casino without any balance with the real money,last deposit was 5000

Hi mahantymilan2,

• Am I correct in understanding that your documents were initially accepted for verification, but you subsequently failed to verify your identity during the verification call?
• Do you have any relevant communication with the casino that you could forward to petronela.k@casino.guru?

Thank you.

Dear mahantymilan2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.