入金し、問題なく 1,500.00 レアルまで引き出すことができました。
先週 11/01 にプレイしていたとき、ゲームでジャックポットを当てました。出金をリクエストしましたが、拒否されました。書類の提出を求められましたが、拒否され、その後再度書類の提出を求められ、それを送信しました。現在、私の身元に疑問があるとして、最大 14 日間待つように求められています。すべての書類を自撮り写真と一緒に送信したのに、何が疑問なのでしょうか? 問題が解決されることを願っています。
I made some deposits and successfully withdrew up to 1,500.00 reais without any issues.
I was playing last week on 11/01 when I hit the jackpot in the game. I requested a withdrawal, and they refused. They asked for documents, which were rejected, and then requested documents again, which I sent. Now they're asking me to wait up to 14 days, claiming they have doubts about my identity. If I sent all the documents along with a selfie, what is the doubt? I hope they resolve my issue.
Fiz alguns depósitos e fiz saques até 1.500,00 reais, recebi sem problemas.
Estava jogando semana passada, no dia 01/11 estava jogando e caiu o jackpot para mim no jogo. Solicitei o saque e eles recusaram. Me pediram documentos e rejeitaram, pediram novamente documentos e eu enviei todos. Agora estão pedindo para esperar até 14 dias alegando dúvidas quanto a pessoa. Se eu mandei todos os documentos e com selfie, qual é a dúvida? Espero que resolvam meu problema.
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