BetVili Casino - プレイヤーの撤退が遅れています。

Hi. I decide to play in this casino and deposit 40 eur. i use welcome bonus and after wagering i had 26eur.i keep play and hit some wins.My profile is fully verified.in this page i read for instant withdrawals. I made the first withdraw request on 30.04.2021. I deposit via skrill and untill now livechat always lie to me and still not proceed my request.

Dear lukabela,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Hi Kristina,Waiting is not problem for me.On this site write clearly" instant withdrawals " for all methods.

If they want to become a big casino, they have to play fair because that is the only condition for them. I want them to become one, but they have to take great care of the players because at least today, as you know, the competition is great.This is mine friendly advise for them.

Regards

LUKABELA

i send many mails and they not answering.livechat is dead. Obv this casino no deserve license.do u contact with betvili?

Thank you very much lukabela for the update. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask BetVili Casino to join us and help us resolve the player's issue.

Don't ask cheaters to respond. money of all players will gone cause I know from my sources they gonna close casino or gonna renamed. Close my case and write about this cheaters. Newer gonna get answer from them. Regards from me to all players.

We still haven't receive any answer from the casino. We are giving them 7 more days to respond to us, otherwise the complaint will be closed as unresolved, which could negatively affect the casino's rating.

Don't waiting your time. Just write only negative for this casino. Biggest scam. Hope they gonna close soon and not gonna hurt people anymore.

Unfortunately, the casino still did not respond to us, therefore the complaint will be closed as unresolved which could negatively affect the casino's rating. I'm really sorry we could not help you more in resolving your issue but there isn't much we can do as long as the casino in non-responsive. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

The complaint was reopen on casino's request. I would like to ask them to respond here on the issue.

Hello,

As you may know we were experiencing some technical issues and we were not able to respond to any of our players. Client unfortunately cancelled the withdraw and his balance is currently zero.

As a told u before close my case.my balance is zero cause you had no intention of paying out the winnings. close the casino because you are not able to work.You only know how to steal from people.I JUST HOPE I WILL BE AMONG THE LAST ONE YOU DID.

Hello,

Firstly the case should be closed from casino guru not from us.

Secondly we did not steal anyone's money, every player that had a delay in the withdraw, in those past weeks has received the money.

Do not use inappropriate words about us as a casino, because we are a legitimate one and which has always paid the players. It was your choice to cancel the withdrawal and to continue playing till the balance went to 0.

Regards

Biggest scam in online gambling.U know that .bye and hope u gonna close very soon

Dear lukabela,

In the case you have canceled your withdrawal and lost all your money, the complaint will now be rejected as the initial request is not achieavable anymore. Please not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru

Hello,

Please do not continue with false accusations and insults. You decide what you do in your account. There were other players, which sent withdraw request in the same period as you, and they received the funds.

If you are not satisfied with our casino, please close the account and that is it.

Have a nice day