Betway Casino - プレイヤーの資金にはアクセスできません。

I had an account with this betting house and one day it disappeared. I got in touch and was told that the Betway Latam page had been removed, but they provided me an email address, WHICH THEY DO NOT RESPOND TO, to inquire about the money stuck in my account. Up until now, I still have not received my money.

Tenia una cuenta en esta casa de apuestas y un día desapareció, me comunique y me dijeron que habian quitado la pagina de betway latam pero me dieron un correo el CUAL NO RESPONDEN para comunicarme con mi dinero que se quedo en la cuenta. Hasta el momento no me dan mi dinero.

Dear cpisaxx12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betway Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you were a player of the casino and when exactly your account was made inaccessible?

Which email have you contacted in order to access your funds? Have you received any response whatsoever?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player since 2021 and my account became inaccessible as of August 2022. Since then I have not stopped sending emails to the email they gave me to be able to communicate with them without receiving any response.

Fui jugador desde el 2021 y mi cuenta se hizo inaccesible a partir de agosto del 2022. Desde entonces no he parado de enviar correos electrónicos al correo que me dieron para poder comunicarme con ellos sin recibir respuesta alguna.

Could you please advise which email address were you asked to contact and if you received any response whatsoever from the casino until now? Please send me any relevant correspondence such as emails and chat transcripts you received from the casino so far. My email is tomas@casino.guru

Dear cpisaxx12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.