BETWINNER Casino - プレイヤーのアカウントがブロックされ、その後のアカウントが拒否されました。

I had created an account on BETWINNER and everything was working well until one day I got blocked. I couldn't place any bets, so I panicked and decided to withdraw as much money as I could... I had a lot of open bets so I couldn't take everything out... About 350 euros remained in this account.

I wrote to them but they provided no solution... Sometimes they gave me silly excuses like, I couldn't email them from a hotmail account, I had to choose another one...

Since that account was blocked (with no possibility to place any bets), I decided to open another one, thinking that I had lost the previous one forever and I deposited 50 euros... As I saw everything was working fine, there was no blockage, I could place bets, everything went well, I thought there must have been some technical error with the other account and I would recover my money in time... I thought Betwinner were honest, but I was mistaken. I decided to deposit 500 more euros and this was when they blocked me. I could only place 2 bets on this account.

I wrote to them and after a tiresome process in which they asked for numerous photos of my documents, selfies, phone bills, income receipts, etc... They finally told me that it's prohibited to have multiple accounts and they have the right to not return my money for this reason alone.

I didn't know that it wasn't allowed to create multiple accounts, especially since when I made the second account, the first one was already blocked and unusable, SO TECHNICALLY I NEVER USED TWO ACCOUNTS at the same time. I operated the first one until they blocked me and I would never have opened a second one if the first one had been functioning correctly.

Please help me recover my money.

Me hice una cuenta en BETWINNER y todo funcionaba bien hasta que un dia me bloquearon. No podia apostar, asi que me asuste y decidi sacar todo el dinero que podia... Tenia muchas apuestas abiertas asi que no pude sacarlo todo... en esta cuenta quedaron unos 350 euros.

Les escribi pero no me daban solucion... A veces me daban excusas estupidas como que no podias escribirles desde un mail de hotmail, que tenia que elegir otro...

Como esa cuenta estaba bloqueada (no habia posibilidad de apostar en nada) decidi abrir otra, pensando que la otra cuenta se perdio para siempre e ingrese 50 euros... Como veia que funcionaba bien, no habia bloqueo, podia apostar y todo iba bien, pense que en la otra habria algun error tecnico y que con el tiempo recuperaria mi dinero... Pensaba que Betwinner eran honestos, pero me equivoque. Decidi ingresar 500 euros mas y entonces fue cuando me bloquearon. Solo pude hacer 2 apuestas en esa cuenta.

Les escribi y despues de un proceso tedioso en el que te piden miles de fotografias de tus documentos, selfies, facturas de telefono, comprobantes de ingresos, etc... Al final me dijeron que estaba prohibido tener varias cuentas y que solo por eso, ellos tienen derecho a no devolverme mi dinero.

Yo no sabia que no podia hacer varias cuentas, ademas, que cuando hice la segunda cuenta, la primera estaba bloqueada e inservible, ASI QUE TECNICAMENTE NUNCA USE DOS CUENTAS a la vez. Opere con la primera hasta que me bloquearon y nunca hubiera abierto una segunda si la primera hubiera funcionado correctamente.

Por favor ayudadme a recurar mi dinero.

Hello Josev,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your first account was already verified and if yes, since when exactly? How much in total do you have left on your first account? Why was your first account blocked? When was the last time you spoke to the casino and what was it about?

Unfortunately, as you have created a second account, you most likely won't be allowed to receive any money from it as it is a breach of casino terms. The casino should still however pay out the remaining balance from your first account if you did not breach any rules there.

Looking forward to your answer.

Regards,

Nick

Hello Nick.

None of my accounts were verified at any time.

When they closed my first account there were approximately 350 euros, but there were still open bets so maybe there is more money... I don't have access to this account so I can't know.

The account was not blocked exactly, I had access to my account but I couldn't bet, they blocked the bets. The reason she was blocked I guess was because she was making money.

The last time I spoke with the casino was yesterday, they asked me for many photos of my documentation, proof of money deposit, etc... It was very tedious. In the end they sent me an email saying that they would not refund my money, and that any attempt to contact them would be ignored. It seems like a robbery to me. Betwinner has stolen from me.

I remind you that when I created the second account, the first one was no longer operational, the bets were blocked. I understand that I should not create a second account, but I think that betwinner blocked my first account with the intention that I would create a second account, and thus have an excuse to steal from me.

I would never have created a second account if the first had been operational.

It's all a betwinner strategy to steal their customers.

Thank you very much for listening to me and trying to help me.

Hola Nick.

Ninguna de mis cuentas fue verificada en ningun momento.

Cuando cerraron mi primera cuenta habia aproximadamente 350 euros, pero aun habia apuestas abiertas asi que quizas hay mas dinero... No tengo acceso a esta cuenta asi que no puedo saberlo.

La cuenta no fue bloqueada exactamente, yo tenia acceso a mi cuenta pero no podia apostar, bloquearon las apuestas. El motivo por el que fue bloqueada supongo que fue porque estaba ganando dinero.

La ultima vez que hable con el casino fue ayer, me pidieron muchas fotos de mi documentacion, pruebas de ingreso de dinero, etc... Fue muy tedioso. Al final me enviaron un mail diciendo que no me devolverian mi dinero, y que cualquier intento de ponerme en contacto con ellos seria ignorado. Me parece un robo. Betwinner me ha robado.

Te recuerdo que cuando cree la segunda cuenta, la primera, ya no estaba operativa, las apuestas estaban bloqueadas. Entiendo que no debo crear una segunda cuenta, pero creo que betwinner bloqueo mi primera cuenta con la intencion de que yo creara una segunda cuenta, y asi tener una excusa para poder robarme.

Yo nunca hubiera creado una segunda cuenta si la primera hubiera estado operativa.

Es todo una estrategia de betwinner para robar a sus clientes.

Muchas gracias por escucharme e intentar ayudarme.

Hello. I've been waiting a week for a response... I don't know if you can help me.

Hola. Llevo una semana esperando una respuesta... No se si podeis ayudarme.