BETWINNER Casino - 選手の退会が遅れました。

I hereby request once again your help in solving a problem regarding a withdrawal requested on September 8th. According to the shelter, the time is from 1 to 7 working days, when doing the math it has already exceeded that time, I wanted to know if they can intervene with this BETWINNER house in the request for withdrawal information it is only written that it is approved. I have already contacted them through 2 emails to info-@betwinner and until today I have not received any wish from the house to respond. Hug

Additional betwinner account information...

Jose Antonio F*** c***

ID 114***485

Venho por este meio solicitar mais uma vez a vossa ajuda para a resolução de um problema a respeito de um levantamento pedido no dia 8 de setembro. Segundo ao abrigo o tempo é de 1 a 7 dias úteis, ao que fazendo as contas já excedeu esse tempo, queria saber se podem intervir junto desta casa BETWINNER no pedido de informações de levantamento só está escrito que está aprovado. Já os contactei através de 2 correios electrónicos para info-@betwinner e até hoje não recebi qualquer vontade por parte da casa em responder . Abraço

Informações adicionais da conta betwinner... 

José Antonio F*** c***

ID 114***485

Dear Antasos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Godzila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.