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Hello, I earned 1.40 euros with freespins at betzest. Then from these 1.40, believe it or not, I made 1200 euros within 5 days. Today while playing in the middle of a playout, my credit was deleted. 1200 euros simply gone. After contacting support, I was kicked and now deleted. In my email box there was a mail it would not be allowed to continue playing with the 1.40 win. 2 min later 2 mail. I am now locked ... that's not normal, can I do something?

Kind regards

Hallo ich habe bei betzest mit freespins 1.40 Euro erspielt.dann aus diesen 1.40 sage und schreibe 1200 euro gemacht innerhalb von 5 Tagen.heute beim zocken aufeinmal mitten in einer auspielung wurde mein Guthaben gelöscht.1200 euro einfach weg.nach Kontakt zum Support wurde ich gekickt und nun gelöscht.in meinem Email Fach war eine Mail es wäre nicht erlaubt mit den 1.40 win weiter zu spielen.2 min später 2 Mail .angeblich mehrere acounts. Bin nun gesperrt...das ist doch nicht normal.kann ich da was machen?

Mfg

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://www.betzest.com/en/contents/promotions-general-rules:

„Free Spins

The maximum amount that can be withdrawn from any Free Spins offer is €10."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Could you please advise if those Free Spins were part of any Deposit bonus or not? Have you deposited any funds into your account?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.