Betzest Casino - プレイヤーの撤退は拒否されています。

I've had my withdrawals turned down countless times, with no explanation.

The withdrawal time, depending on the payment method I requested (neosurf) is from 1 to 3 hours.

However, the chat is not available, they do not respond to emails, and the time established by the same site has already passed.

Me rechazaron innumerables veces los retiros, sin ninguna explicación.

El tiempo de retiro, según el método de pago que solicité (neosurf) es de 1 a 3 horas.

Sin embargo, el chat no está disponible, no responden los correos, y ya pasó el tiempo establecido por el mismo sitio.

Dear lauarual,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Do you currently have any pending withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have full KYC, and have never been able to withdraw.

I currently have a withdrawal pending.

Tengo KYC completo, y nunca he podido realizar retiros.

Actualmente tengo un retiro pendiente.

I asked the casino to offer me some withdrawal alternative: skrill, ecopayz, or whatever, but they ignore me, they don't answer my emails.

Solicité al casino que me ofrezca alguna alternativa de retiro: skrill, ecopayz, o lo que sea, pero me ignoran, no contestan mis correos.

Is there any response from the casino? Can you help me collect the money?

Hay alguna respuesta de parte del casino? Podrán ayudarme a cobrar el dinero?

Can you close the case please.

I assumed that the casino stole my money and that you can't help me either, since you don't answer either.

Thanks all the same.

Pueden cerrar el caso por favor.

Asumí que el casino me robó mi dinero y que ustedes tampoco podran ayudarme, ya que tampoco contestan.

Gracias igualmente.

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. 

I am now closing your complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.