BeVegas Casino - プレイヤーのアカウントが閉鎖されました。

My account is fully verified i have win 100$ and to request withdrawal they have tell me i need make a deposit then i have do and request withdrawal, after some days they have sent an email and tell me that my account is closed due ( Their unique and last reply since some days) " We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it." It's really crazy because they have verify my account, then tell me deposit and at the end closed account when i request my winning due something general that don't have any sense and mean that it's a clear scam attempt so i need my winning then they can closed my account i don't trust them from now !

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your deposit has been refunded? Have you redeemed any other No Deposit bonus in the past? If there’s any additional communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes they have refund me my deposit 10$ and keep my winning 100$, they have closed my account even it's fully verified and still refuse to give me my money or reply, i have respect all rules ( all my bets are less than 5$ maybe less than 4$ i'm sure ) and this is the first and the only bonus that i have redeemed 25 free spins sign up bonus.

Thank you very much Mohammed for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mohammed.

Usually, the answer means that something with your details is wrong. I have checked, and the bonus is available for players from Canada. Still, I must ask, name in your account is same as the name on your credit card/e-wallet from which you deposited?

Are you living in Canada?

Hi Matej, yes i have make a deposit and request withdrawal to my bitcoin wallet account and you know Cryptocurrency and crypto money are confidential and i never use credit card or bank in any casino website, all is okay and there's no mistake from me i'm sure, they want just keep my money and don't pay me i'm sure !

Could you please answer my second question?

Are you living in Canada?

Of course , they have approved my account , i have sent them all necessary document and phone number is verified ! the same problem i have with his sister casino 7spins that have also approved my payment but then they don't pay me , i think french casinos websites that have bad reputation and want only take profit , don't want pay players and don't have fair play ! i can sent you screenshot that 7spins casino have sent me email and tell me " Congratulations: payment was been approved " in the same day they have closed my account with Bevegas casino and they refuse to give me my winning ! I have respect all rules, my account is verified and they have accept my deposit but at the end they have closed and looked my accounts without sending me my money , that's a clear SCAM No way !

My best guess is that they believe you are not Canadian but Tunisian player. Using a VPN is strictly forbidden in most of the casinos. Probably that's the reason why they refuse to pay you. Tunisian players are restricted in both casinos.

I tell you that my account is approved and also phone number and you tell me that i'm not from Canada and from i don't know India or Tunisia or Venisia ! All is Approved even payment is approved but when they see that i have win also in his sister casino they have closed my accounts even i have the right and there are 2 different casinos.

Probably you don't know that that verified phone number or account means nothing when it comes to withdrawals. All payments must pass through the fraud department. And here I see the problem. You know, you logged in to our website six times and each time from different IP address and from 3 different countries (Canada 4x, Tunisia, Switzerland) So you see I am not saying India or Venisia - I am saying Tunisia because it makes sense. Tunisia is restricted in both casinos but Canada is allowed. You avoided to answer my straightforward question two times: Are you living in Canada?, and didn't respond to another: Are you using a VPN. (we know that) So I am very sorry, but I am afraid that I can't help you. I strongly recommend you to start focusing your time elsewhere. 

Because of what I wrote in my previous post and lack of Mohammed reaction we decided to close the complaint as "rejected."