Big Dollar Casino - プレイヤーのアカウントは停止されました。

made deposit more than once.. - made a withdrawal.. got the email to submit my ID.. I did.. - I've not heard from them since.. - I've called, emailed tried to live chat.. nothing worked.. - tried logging into account.. - NOPE.. said password was wrong.. said forgot password.. no email sent.. total fraud NOT HAPPY!

Dear Theresa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received a registration email from the casino when opening your account? Please forward it along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Big dollar has just sent me a response from a "vip". I replied to email. Will report back if and when I get a response. Finally someone responded.

So I responded to vio who promised that I would get response from team. Nothing. More calls to voicemail. Live chats.. nobody picks up. So.. I was scammed correct?

Is there any relevant communication that you could forward to petronela.k@casino.guru before we'll contact the casino? Thank you.

Dear Theresa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.