Billy Billion Casino - プレイヤーの入金が遅れています。

I deposited crypto several times a few I never got have been hearing excuses like it’s a long weekend they are working on it now I have waited hours and hours almost 24 hours with apologies but excuses

Dear Cheeky_ozzie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Okay thank you

Dear Cheeky_ozzie,

Thank you for reaching out. Could you please confirm if you have already contacted the casino regarding this matter? Additionally, did you provide them with a payment confirmation as proof of your deposit into the casino?

If you have done so, kindly forward the communication between you and the casino to nikolas.b@casino.guru for further review and assistance.

Looking forward to hearing from you soon.

Best regards,

Nick

Dear Cheeky_ozzie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.