Bilucky Casino - プレイヤーの賞金は届きませんでした。

I won 2 big wins one 500 and one 600 the funds never reached my account

Dear Tim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Are you verified in the casino? Was your balance generated from real or bonus money? Which payment method did you use? How long have you been waiting for your withdrawals? Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Its not withdraw the amount didnt get added to my casino account so i couldnt have withdrawn funds i was playimg and my balance didnt increase evem in free play the game is faulty

Dear Tim,

So after you played the games and won, they were not added to your casino balance? What game did you play? Do you have some kind of betting history available in the casino or did you ask the casino for it?

Dear Tim,

Please note that the complaint will be rejected if you won't respond to us within the next 7 days.

I asked for betting history ofcourse wasnt on the sheet as it was a glitch the game was royal rumble the deposit methpd was visa and even when playing the game in free mode it did same thing i asked for the aud value of the 500 and 600 wins np respone

Dear Tim,

If it wasn't shown on the sheet, how do you know you would win 500 and 600? Also without any evidence it will be very hard to prove anything to the casino or even to escalate this case. Do you have any other supporting document or evidence which could help out this case?

Dear Tim,

Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

I know as it came up on screen as big win 500 and big win 600 i guess the rich casino might get rich by doing this to people what else can i provide i dont record my games or screenshot every big win il just never use this casino agiain cause they scamed me out my far win

Dear Tim,

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played on the server and the winnings, if there are any, are added to your balance automatically. As I also mentioned before, without any hard evidence it would be kind of impossible to resolve this issue. Is there anything else we can help you with? If not the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason and because the player did not respond to us within the given time.