Bingo Olé Casino - プレイヤーはボーナスでプレイすることができません。

Hi, I'm having problems with bingo olé casino, they gave me the 10€ bonus for registration, in which the conditions for withdrawing possible winnings would be the maximum of 200€ and only if the total of 400€ in bets. However, I reached €252 in winnings with thirty-odd euros saved up. It won't let me play with the bonus anymore, it says I've reached the maximum value. How am I going to do the 400€ rallouver if they won't let me play?

Ola,tou a ter problemas com o bingo olé casino, eles deram-me os 10€ de bonus pelo registro, nos quais as condiçoes de lavantamento de possiveis ganhos seriam o macimo de 200€ e só se fize se o total de 400€ em apostas. No entanto cheguei aos 252€ de ganhos com trinta e poucos euros apastados. Nao me deixa jogar mais com o bonus , diz k atingi o valor macimo. Como vou fazer o rallouver de 400€ se nao me deixao jogar?

Dear nunoamorim1717,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please post here a screenshot of the message you see when you try to place a bet?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'll put a print of the qi here when I try to play

Vou meter aki um print do qi aparece quando tento jogar

nunoamorim1717, I apologize, but I don't understand your message. Could you please elaborate?

Dear nunoamorim1717,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.