Bingo Storm Casino - プレイヤーのアカウントは閉鎖されました。

They have blocked my account and are refusing to give me my £250 balance back citing " irregular betting patterns ", I did nothing wrong.

I deposited and played my deposit on their slots each day to spin the daily wheel for a few weeks.

They have also done the same on winkslots for £175.

Dear dominicbrookes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you accumulate your winnings with or without an active bonus?

Has the casino provided you with a more specific reason for closing your account?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

e-mailed

Dear dominicbrookes, I haven't received your email. Did you send it from the same email address you provided here?

I'm so sorry, I have just noticed I put dominka rather than dominika. I will send again now.

Thanks

I have re sent what I incorrectly sent last time now. Thanks again.

Thank you very much, dominicbrookes, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you dominicbrookes for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bingo Storm Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!