BitBet24 Casino - 選手の退場が遅れている。

hi, My payment is delayed from 04/21/2023, I tried to contact support but no response.

my account has been verified, this is not my first withdraw, I had a successful withdraw from bitbet24 a few months ago within 48 hours

Hello IronMan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitBet24 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account verified a few months ago, funds in the account come from the deposit + bonus reload, I tried to contact support regarding withdraw.

but it doesn't really matter because the complaint is the same as the other complaints you can read in casno.guru against Bitbet24, i.e. a very long unjustified delay in withdrawing.

Hello IronMan,

Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Communication between me and the casino is practically non-existent, I have to send you screenshots of my e-mail that remained unanswered?

Hello IronMan,

Can you please make a screenshot of the pending withdrawal and send it to nikolas.b@casino.guru so we will have a proof when contacting the casino?

Hello, I send screen.

Hello IronMan,

Where did your balance go after the withdrawal request got canceled? Can you also forward your betting history from the same date the payment has been rejected?

Hello

I don't know where you see that withdraw has been cancelled, status NEW means that the withdrawal is in progress, this is how it works in any casino with software from this provider.

Cancel button means that I can cancel this withdraw, as you can see withdraw has status New, if it was processed it would change to Completed, if canceled it would be Rejected, not a Cancel button.

withdraw from 21.04.2023 there is pending all the time, and has never been cancelled.

after 2,5 months BITBET24 finally processed my withdraw

Dear IronMan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru