Bitcoin Penguin Casino - プレイヤーは撤退に問題があります。

Yea so, I made a deposit and didn't use any bonuses or promo. I played for about 2 hours and won a little. I attempted a withdrawal and received a confirmation email to verify wallet address, which i did. The site boasts it's 'instant withdraws' but thats a bold lie. I contacted support a few hours later and was assured it was being processed. I woke up the next day, nothing in my crypto wallet, and no emails from the casino. I attempted login and got an error. Attempted a chat but was not told anything. I want my money out, atleast my initial deposait amount but preferrably all of it

Hello Chase.

We are very sorry to hear about your troubles. The website truly promises instant withdrawals in most cases. Unfortunately, in some cases verification may be required. Please try to access the casino on another day or try a different browser and let us know if you still have a problem accessing the casino. I have checked it and website is working for me. l can log in without any issues. Please let us know if you still didn’t receive your withdrawal.

I still haven’t received it the site won’t allow me to log on it says ‘disabled’ big surprise that was. 

We are trying to get some answers from the casino. Please be patient.

Hello Chase.

Because this complaint is duplicate with:

https://casino.guru/bitcoin-penguin-casino-player-has-a-problem-with-account

I am closing this complaint, and we will continue in the original complaint.