BitDice Casino - プレイヤーが賞金を受け取れずにいます。

Hello. I have made 2 x withdrawals for 1000 dollars, total 2000.

I have emailed several times and sent many messages on the chat and no one ever responds.

I can’t get hold of anyone and it seems many people are in a similar position.

Please help me.

Dear alexellenshipley,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I cant wait 14 days as they have now shut my account with no email or contact….. You need to intervene now.

They have now terminated my account - I have been deactivated….. I cant even login. They are not planning on paying me - What can I do?

I have heard that the response will be duplicate accounts a lot high I only have one account

Thank you for your reply, alexellenshipley. Have you made any successful withdrawals before? Could you please advise if you passed the verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

Yes many successful Withdrawals over the last two years and quite fast….. I cant check if I am verified as I have had the account for a long time and I now cant login as I have been blocked after sending a message on the group chat this morning complaining. No I did not have an active bonus the winnings are from my deposits. I do not have more than one account. There are many customers complaining in December 2022 about this same issue. On Twitter there are people saying the same this, and the account gets shut! Zero customer service and no. One has replied to over 50 messages I have sent for 7 days now.

You need to help me please

So I have checked their license and they are not even registered! It’s all fake and they are simply stealing money before they vanish…,

Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

There is no communication as they have ignored me and they have now shut my account for no reason and kept my 2000……….. I cant send you anything as they refuse to reply to anything

Thank you very much, alexellenshipley, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi alexellenshipley,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask BitDice Casino to join this conversation and share more information regarding the case. Can you please provide any reasons of why the player's account has been blocked?

Looking forward to hearing from you!

Best regards,

Tomas

You won’t get a reply… I have made this complaint on other sites ask gamblers etc and they are ignoring all customers. They need to be reported.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

The casino can reopen this complaint anytime.