BitDice Casino - 選手の退会が遅れました。

I've been waiting a week for my 15 litecoin withdrawal from bitdice.me, the support in live chat have only been able to tell me that they will notify the financial team and there is no update yet when I ask about its status. I'm concerned that there isn't any real efforts being made to process my withdrawal so I requested a Screenshot of my withdrawal status but support told me they aren't authorized to send me one.

Dear Kragle13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

It's unusual for a casino to process withdrawals the way that they do. There has been no update from the finance team at all I'm told by support when I ask. But there are players reporting withdrawals being processed within 24 hours of requesting them.

Thank you for your reply, Kragle13. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, let us know if there is anything new in the meantime.

Dear Kragle13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.