BitDice Casino - 選手の退場が遅れる。

hey there I have withdraw approx 1400 through bitcoin withdraw from Bitdice casino , it’s been 18 days now an they keep ignoring me please help get my money for me

Hello hoffy2233,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey nick , this is my first withdraw , I won it normal , an I have sent kyc , they keep saying send kyc 3 days ago they barely reply takes day for reply , I have sent my kyc they using it as a tactic to delay it , there doin any excuse not to pay

They have now closed my account won’t reply to any emails …

Hello hoffy2233,

Can you please clarify when exactly did you provide the last document to them?

It is common in many casinos that the player's account is blocked until the verification process is finished, which may take up to 14 days after sending in all the documents.

Maybe 7 days ago , but they have replied to any of my emails it’s now been nearly 4 weeks since withdraw , is there anything you can do

They have no payed today , resolved

Thank you hoffy2233 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick