BitDice Casino - 選手の退場が遅れる。

Good day,

I made a deposit and fulfilled my bonus as normal and wanted to withdraw.

They will also pay damjt within 1 minute.

I got the message too.

Then I got an email confirming the payment. I confirmed them and then they ignored me and sent me an email with a new deposit offer.

At least they have a sense of humour.

Gute Tag,

Ich habe eingezahlt und meinen Bonus ganz normal erfüllt und wolte auszahlen.

Die werden auch damjt innerhalb 1 Minute auszuzahlen.

Die Nachricht erhielt ich auch.

Dann kam ne Mail zur Bestätigung der Auszahlung. Die habe ich bestätigt und danach haben die mich ignoriert und mir ne Mail geschickt mit ner nem neuen Einzahlungsangebot.

Humor haben die ja zumindest.

Hello mdurau888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I've been a customer for a very long time, maybe 2 years. I tried for days to contact them but the supported chat ignored me.

I'm probably verified if they send me an email to confirm the payment, debit the money and send a confirmation.

I made deposits and won with them.

That's only 50 €..

Earum for trying to trick the long-standing customers?

Satisfied customers bring more money

Ich bin schon sehr lange Kunde 2 jahre evtl.. Ich gave Tagelang versucht Kontakt aufzunehmen aber der suppirt Chat hat mich ignoriert.

Verifuziert bin ich wohl wenn sie mirne mail schicken zur Auszahlungsbestätigung, das Geld abbuchen und eine Bestätigung senden.

Ich habe einzahlungen getätigt und damit gewonnen.

Das sind nur 50 €..

Earum dafür die jahrelangen Kunden versuchen auszutricksen?

Zufriedene Kunden bringen mehr Gelld

Hello mdurau888,

Can you please clarify since when exactly is the withdrawal pending?

Please understand that if it's been less then 14 days, all we can do is recommend you to wait.

Hello mdurau888,

I hope it is clear that we are not the casino. Also as mentioned above, if your withdrawal is pending for less than 2 weeks, I can only recommend to wait.

I thought they were from the casino sry 😁

There's no point in waiting, it's a scam

Please help me get the money.

I've been ignored for 2 weeks

Ich dachte sie sind vom Casino sry 😁

Warten bringt nichts es ist scam

Bitte helfen siemir das geld zu bekommen.

Ich werde seid 2 Wochen ignoriert

Dear mdurau888,

As your withdrawal is pending for over 2 weeks, I will be forwarding your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

OK thanks

Ok danke

Dear mdurau888,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a BitDice Casino representative to join this conversation and participate in the resolution of this complaint.

Dear BitDice Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Everywhere only fraud at the casinos. I'm just losing money...

Play for fun too, but just losing isn't fun

Überall nur Betrug bei den Casinos. Bin auch nur am geld verlieren....

Spiele auch nur zum Spaß, aber nur verlieren macht keinen Spaß

Dear mdurau888,

I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Kind regards,

Stefan, Casino.Guru