BitKingz Casino - プレイヤーのアカウントはブロックされています。

I had an account at Bitking and I was playing there for 6 months both casino and sports betting. My account was fully verified, I made several deposits as well as successful withdrawals during 6 months. So far haven't faced the issues until the last week with the deposit of 2 000 EUR I won approx 25 000 EUR. I requested a withdrawal but it was delayed, meanwhile, VIP manager contacted me offering to use the cashback, basically trying to convince me to play more active. After a few days of delay, I finally received the cashout of 2500, next day again 2 500 and day after - 2 500 EUR.

I still had approximately 18 000 EUR on my account when I tried to log in again and withdraw winnings again, but my account has been disabled.

I reached the customer service, however, all they could reply is: "Your account was closed due to the administration decision and there is no information about it"

I believe after they understood that, probably, I will not lose all the winning they simply decided to close my account without any reason.

I hope you will help me to solve the issue. There is poor SCAM from Bitkingz

Dear Bloodygambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Yes, the winnings were accumulated without an active bonus.

To be honest, at the customer support chat all that they texted me: "Your account was closed due to the administration decision and there is no information about it". When I asked for the more detailed information they just copied/past and repeated the same sentence.

Communication with Bitkingz VIP I have sent to your email.

Thanks.

Thank you very much Bloodygambler for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello! I would like to inform you the issue has been solved. The casino reviewed my account and re-opened it. Thank you for your help!

Hello Bloodygambler!

I am glad to see that your issue is already resolved! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.