BitKingz Casino - プレイヤーはカジノは完全に不正操作されていると主張している。

Completely rigged

I warn everyone, you can never win anything meaningful here

I'm getting tired of consistently winning under 10€ every time I register

No chance to win here

I've deposited multiple times and tried, but I'm giving up; it's just not working anymore

Once a casino is completely rigged, they cheat people a lot

You have no chance

Komplett manipuliert

warne alle leute mann kann nie in leben da was zu gewinnen

mir reicht es langsam zeit meine Registrierung immer gewinnen unter 10€

keine Chance hier zu gewinnen

habe mehrmals eingezahlt und versucht aber ich gib auf einfach geht nicht mehr

wen 1 mal komplett manipuliert Casino betrügen leute viel

du hast kein Chance

Dear Michaela1996,

Thank you very much for submitting your complaint. I understand your concerns, but I want to inform you that we cannot make a strong case solely based on the details you have provided so far. Casino games and their outcomes are based on chance, meaning sometimes you might get lucky, and sometimes not.

To help you better understand how these games work, I recommend reading our article on payout ratios (RTP) and variance: Learn About Games of Chance - RTP & Variance. It provides useful insights into why game outcomes might not always meet expectations.

If you believe there is additional information that could help us investigate further, I kindly ask you to share it with us. Specifically, the complete game history from the casino would be the most effective evidence for addressing concerns about their RTP or fairness. If you have this data, please forward it to petronela.k@casino.guru at your earliest convenience.

Unfortunately, without tangible evidence suggesting that something unfair occurred, we are unable to proceed with your case at this time. If there are any other concerns or details you’d like us to address, please do not hesitate to reach out.

Thank you for understanding, and I hope we can assist you further.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Additional comments from the player:

Hello I have made a complaint to Casino Guru. It happened to me for 7 months no profit in false bonus always under 20€ profit no matter what ice rate

New loading program constant

See screen as proof

Hello you didn't answer

Additional comments from the player:

Hallo ich habe bei Casino Guru Beschwerde gemacht mir würde es passiert Zeit 7 Monate kein Gewinn in fals bonus immer unter 20€ Gewinn egal welche Eissatz 

Neu Ladung program ständige 

Siehe Screen als Beweis 

Hallo haben sie nich geantwortet

So you really can't win The winning number and rtp are not correct

I myself am really very disappointed and look at free spins or bonuses I have never made a profit of over 100€ or more than 50€ honestly play like crazy from 0.50€ stake 3€ stake always

So if you win €19 on a stake of €2.40 in 10 free games, what's the problem?

Also da kann Mann wirklich nicht gewinnen Die Gewinn Zahl und rtp stimmt nicht

ich selber bin wirklich sehr enttäuscht und schau freispiele oder bonuses ich hatte nie Gewinn über 100€ gemacht oder mehr als 50€ ehrlich spiele wie veruckt ab 0.50€ Einsatz 3€ Einsatz immer

Also wen Mann auf 2.40 Einsatz in 10 freegames 19€ gewinn macht wo liegt Problem?

So after chatting to the advisor I wrote to because I had lost money again and said that that wasn't true what was going on with me and that I was making a complaint, my account was closed straight away!!!!!

So this is now clear proof for you that this casino is a scam!!!

So nach chat berater habe mit geschrieben weil ich nochmal geld verloren habe und gesagt das ist nicht war was bei mir abgeht und das ich Beschwerde mache hatte gleich mein konto geschlossen !!!!!

also ist das jetz deutlich Beweis für euch das diese casino handelt sich als betrüg!!!

vorsick completely casino manipulated and honestly play online casinos more than 10 years but what is going on here had never seen in my life 99% death spins

so if you deposit 100% you lose

How can this be? What can happen!!! I'm wondering what I can do about it. I feel very sorry for the men who feel manipulated and cheated like I do. Man really has to do something about it as quickly as possible

vorsick komplett casino manipuliert und ehrlich spiele online Casinos mehr als 10 Jahre aber das was hier abgeht hatte nie im Leben gesehen 99% death spins

also wen du einzahlst 100% hast Verliert

Wie kann so. Was sein!!! Frage mich was kann ich da unternehmen mir tut sehr leid die Männchen die sich auch so manipulieren und betrügen fühlt wie ich Mann muss wirklich da was unternehmen zur schnel wie möglich

Hi Michaela1996,

To properly address your concerns about the fairness of the games and RTP (return to player), we need concrete evidence to investigate further. The most effective way to do this is by reviewing your complete game history from the casino. This data will allow us to assess the outcomes of your games and determine if anything unusual occurred.

Please forward your full game history to petronela.k@casino.guru at your earliest convenience. Without this information, it is challenging to evaluate your claims or take further action regarding your complaint.

If you have any other questions or additional information to share, please do not hesitate to reach out.

Dear Michaela1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.