Bitomania Casino - プレイヤーの賞金は没収されました。

I was playing for a while to this casino actually after loosing couple deposit I win one time 50mbtc get to withdraw it it was ok but after playing again I kept loosing and loosing till one day I win again 70mbtc and this time its disaster happen they did not pay me for it they only give back total deposit I make only 22mbtc they pay I don't agree to this I even file to lcb they do nothing I wish I can reopen this one since they been ignoring me...

Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your winnings have been cancelled? Please forward any relevant communication to petronela.k@casino.guru. Thank you in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petronela

My winning cancelled but while depositing they keep accepting my deposit and that time I ask before start playing if they accept player from USA as long they said bitcoin deposit no problem and I deposit so many times and you only win once and it cancelled wow nice scami wondering how many players from USA is playing in this gaming site so maybe all of them can get all their money back too if I can ok only go to media that's I will do...i want my winning from this sczmbag

They cancelled my winning because I'm from USA but they accept all my deposit

You know guys the impact of all of this to me is realy big it's making my life miserable already honestly cause I lost so much money to all this online gambling knowing its 10%chance to win only and I dont even work the money I played is my wife hard work earn money that she giving me as allowance for my food I know I fuctup getting addicted in gambling chasing that win ..but you only win once out of 30 40 50 x deposit and when you win this thing happen every person in this planet will curse out people if that happen to them...only once in a million you win and they will take it just like that....if they dont like to loose they should not have a gambling site if they just want to keep just collecting....this is realy wrong almost when they stepping on small and poor people....this person are not humans I think cause they have no hearth at all...

Sorry if I have to say all this I just have to let this out...

And addition to this LCBcasino forum help them get away with it telling my complain is bogus which I have evidence and they block me I. The forum maybe they are one of them corupt scambag too

Scott, is there any relevant communication that you could forward to petronela.k@casino.guru?

I have checked terms and conditions, and this is what I found:

"As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries (including, for example, the USA). You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside."

Scott, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Thank you in advance.

No I didn't use any of those I'm using my own ip. Adress at the house cause other casino if your not allowed they will tell you right away when you sign up plus I make a widrawal on this casino once for the amount of 50mbtc i dont know all of a sudden they dont want to pay me on the second one after two weeks of losing....and plus i leave where all the real casino in Indian tribe...so its legal where I'm at...they just dont wanna pay cause that time bitcoin went up to it highest stake

Thank you very much Scott for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Scott.

In your case, it would be extremely helpful if you have proof that they knew that you are the US player before you deposited.

I ask before start playing if they accept player from the US as long they said bitcoin deposit no problem

If you don't have a screenshot, ask them again.

They are fully aware actually they process my first widrawal for the amount of 50mbtc then I kept playing depositing and depositing I lost few deposit then win that 70mbtc that's the time they dont wanna pay

I ask Alex if it's okay for player from United state to play here I said before I make a deposit and he said yes so I start playing deposit 4xthen at the fifth win 50mbtc then kept playing I think 8deposit when I win the 70mbtc then that one they dont process right away till they compiscate for they own benefits

Plus I never accept any bonus from this casino and if they keep accepting all my deposit not once a lot of times and now they dont wanna process the widraw you only win one in a million deposit you do to this casino and this what they going to do when you win this is not right

Scott, I tried to follow your steps. I opened the account from US IP. Then contact the live chat and ask them about the US players and they told me US players are not allowed.

However, I was able to make an account and deposit.

This we consider as unfair and against our Fair Gambling Codex:

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

I would like to give a chance to casino representatives to provide us with their statement.

It is not hard to put a simple country drop-down menu on the registration page which would solve this issue.

Now they might say that the player from us is not allowed that Alex guy but when I ask back then he say I can....but still their system should not allow anyone right

We would like to ask the Bitomania Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We are very sorry, Scott, but this casino is non-responsive.

Usually, in this situation we would recommend contacting the licensing authority, unfortunately in this case casino operates without a license. We can only hope that the casino will contact us after some time, and they try to solve this complaint later.

Because the casino didn't respond, we are closing the complaint as unresolved.