Bitz Casino - プレイヤーのアカウントは閉鎖されました。

I registered at this casino on May 5th. I played there for a month. Passed verification. Deposited and withdrawn money. Yesterday, as usual, I put money for withdrawal. They canceled the withdrawal and blocked my account. They said that I had broken some rules. Absolute scam

Dear malakhov22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

sport games and slots

I did no use any bonuses

Hi malakhov22,

As you may be aware, our website Casino.Guru exclusively handles complaints regarding online casinos, excluding those related to sports betting. Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I played slots (Gates of olympus). I made sport bets

Hi malakhov22,

• I understand that you played both, but could you please forward any relevant communication to petronela.k@casino.guru at your earliest convenience?

Thank you.

I sent you email

Hi malakhov22

The email you sent me appears to be blank, with no relevant communication visible. Could you please resend it? If possible, kindly forward any pertinent correspondence between you and the casino to petronela.k@casino.guru.

Thank you.

I sent

Screenshots from the player:

Hi malakhov22,

• I see that your account was closed due to a violation of sports betting rules, and your deposit was refunded. Is that correct? Have you received your deposit?

Thank you.

yes. But I did not break any rules

Thank you, malakhov22, for your response. Unfortunately, since the email clearly states that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.